Returns Policy for Viola’s Buys
Effective Date: 21/02/2025
Thank you for shopping with Viola’s Buys. We want you to be completely satisfied with your purchase. As we operate on a dropshipping model, products are shipped directly from our third-party suppliers to you. Please read our Refund Policy carefully before making a purchase.
1. General Return Policy
In accordance with UK Consumer Rights Law and the Consumer Contracts Regulations 2013, we want you to be satisfied with your purchase. Because we operate on a dropshipping model, returns and refunds are subject to the supplier’s policies.
– Eligibility for Returns: You have the right to cancel your order under the Consumer Contracts Regulations 2013 and return the product within 14 days from receiving the goods. This is known as the cooling-off period. To qualify for a return, the product must be unused, in its original packaging, and in resellable condition. Any items that have been used, altered, or damaged by the customer may not be eligible for a refund or return.
– Return Process: To initiate a return, please contact our customer service team at info@violas-buys.com with your order number and reason for return. We will work with the supplier to facilitate the return process.
– Refunds: Once your return is approved and processed by the supplier, we will issue a refund to your original payment method. Please note that depending on the supplier’s policy, some items may incur restocking fees or other charges.
2. How to Request a Refund
To initiate a return or refund request, please contact us at info@violas-buys.com with the following information:
– Your order number
– A description of the issue (damaged, defective, or not as described)
– Any photos of the product (if applicable)
Once we receive your request, we will guide you through the next steps. Please allow up to 3-5 working days for us to review your request and get back to you with a resolution.
3. Return Shipping Costs
– Return Shipping: In most cases, the customer is responsible for return shipping costs unless the item is defective, damaged, or incorrectly sent.
– Shipping Fees: Original shipping fees are non-refundable. If the return is due to an error on our part or a defect in the product, we will cover the return shipping cost.
4. Refund Process
We reserve the right to update, modify, or change these Terms at any time. When we make changes, we will update the “Effective Date” at the top of this page. It is your responsibility to review these Terms regularly. Continued use of the Website after any changes constitutes your acceptance of the updated Terms.
5. Product Information
We strive to ensure that all information regarding products, including descriptions, pricing, and availability, is accurate. However, since we operate a dropshipping business model, products listed on our Website are sourced from third-party suppliers, and availability may vary. We do not guarantee the availability of products at all times. We may update or remove products from our Website without notice.
6. Dropshipping Model
Viola’s Buys operates on a dropshipping model, meaning that we do not keep physical inventory of the products we sell. Instead, when you place an order, the product is shipped directly from a third-party supplier to you. As a result, we are not responsible for any issues related to inventory, packaging, or delivery delays that may arise from our suppliers.
7. Order Acceptance and Cancellation
Once we receive the returned product and confirm that it meets our return criteria, we will issue a refund. Refunds will be processed to the original payment method used for the purchase. Please note that depending on the payment method, it may take up to 7-10 working days for the refund to appear in your account.
– Restocking Fees: Some products may incur a restocking fee or other fees, as outlined in the product description or the supplier’s policy. If applicable, we will notify you in advance before processing the return.
8. Non-Refundable Items
Certain items may not be eligible for returns or refunds, including:
– Custom or personalized items
– Perishable goods
– Final sale items, as specified on the product page
Please check the product description for any specific return or refund exclusions.
9. Exchanges
At this time, we do not offer exchanges. If you need a different size, color, or model, please return the original item and place a new order for the desired product.
10. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [insert contact details], and we will work with the supplier to resolve the issue. To expedite the process, please provide us with photos of the damaged item and packaging. In the case of a defective or damaged product, we may offer a replacement or full refund at our discretion.
11. Processing Time and Shipping Delays
Please note that the delivery times on our Website are estimates and may vary depending on the supplier and shipping carrier. We are not responsible for delays caused by the shipping carrier or customs processing. In the event of a significant delay, we will make every effort to keep you informed and assist with any issues regarding the delivery.
12. Refunds for Lost or Missing Packages
Once a package is in the hands of the shipping carrier, it is the carrier’s responsibility to ensure delivery. If your package is lost, stolen, or missing, please contact the carrier directly for assistance. We will do our best to help you with any claims but cannot guarantee a refund or replacement.
13. Customs, Duties, and Taxes
Customs duties, taxes, and any other import fees are the responsibility of the customer and are not refundable. These charges may vary depending on your country of residence. Please check with your local customs office for more information before placing an order.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Viola’s Buys
Email: info@violas-buys.com
Phone: +44 734 925 3016