Terms and Conditions for Viola’s Buys
Effective Date: 21/02/2025
Welcome to Viola’s Buys! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before making any purchases or interacting with our website.
1. Acceptance of Terms
By accessing or using Viola’s Buys (“the Website”), including purchasing products or services from the site, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these Terms, you must not use the Website.
2. Changes to Terms
We reserve the right to update, modify, or change these Terms at any time. When we make changes, we will update the “Effective Date” at the top of this page. It is your responsibility to review these Terms regularly. Continued use of the Website after any changes constitutes your acceptance of the updated Terms.
3. Product Information
We strive to ensure that all information regarding products, including descriptions, pricing, and availability, is accurate. However, since we operate a dropshipping business model, products listed on our Website are sourced from third-party suppliers, and availability may vary. We do not guarantee the availability of products at all times. We may update or remove products from our Website without notice.
*Important Note*: All products are sold subject to availability, and in the event of any issues regarding stock or fulfilment, we will notify you as soon as possible.
4. Dropshipping Model
Viola’s Buys operates on a dropshipping model, meaning that we do not keep physical inventory of the products we sell. Instead, when you place an order, the product is shipped directly from a third-party supplier to you. As a result, we are not responsible for any issues related to inventory, packaging, or delivery delays that may arise from our suppliers.
5. Order Acceptance and Cancellation
– *Order Acceptance*: All orders placed on the Website are subject to acceptance by Viola’s Buys. We reserve the right to refuse or cancel an order for any reason, including but not limited to product unavailability, errors in pricing or product information, or concerns about fraud.
– Cancellation: Under the Consumer Contracts Regulations 2013 (UK), you have the right to cancel your order within 14 days of receiving your goods without providing a reason. If you wish to cancel, please contact us immediately. If your order has already been processed or shipped, cancellation may not be possible, but we will inform you accordingly. Once the goods are in transit, the cancellation option may be void.
6. Pricing and Payment
– Pricing: All prices listed on our Website are in GBP (Pounds Sterling) and are subject to change without notice. We strive to provide accurate pricing; however, due to the third-party suppliers we work with, there may occasionally be discrepancies in prices. If there is a price discrepancy, we will notify you before processing your order.
– Payment: We accept various forms of payment, including credit cards, debit cards, and third-party payment processors like PayPal. By submitting your payment information, you authorise us to charge your payment method for the total amount of your order, including any applicable taxes and shipping fees.
7. Shipping and Delivery
– Shipping: We offer shipping to the UK, Europe and select other regions. Shipping fees and delivery times are calculated at checkout and may vary depending on the shipping method, supplier location, and destination.
– Dropshipping Fulfillment: Since we source our products from third-party suppliers, shipping times may vary. Delivery times provided at checkout are estimated, and we are not responsible for delays caused by the supplier or carrier.
– Delivery Issues: Once your order has been shipped, we are not responsible for delays, lost, or damaged packages. If a shipment is delayed or lost, we will assist you in contacting the carrier and supplier, but the responsibility for resolving shipping issues lies with the carrier or supplier.
– Customs and Import Taxes: If your delivery destination is outside the UK, you may be required to pay additional customs duties or taxes upon receiving your order. These charges are the responsibility of the customer, and you should contact your local customs office for more information.
8. Returns and Refunds
In accordance with UK Consumer Rights Law and the Consumer Contracts Regulations 2013, we want you to be satisfied with your purchase. However, because we operate a dropshipping model, returns and refunds are subject to the supplier’s policies.
– Eligibility for Returns: You have the right to cancel your order under the Consumer Contracts Regulations 2013 and return the product within 14 days from receiving the goods. This is known as the cooling-off period. To qualify for a return, the product must be unused, unopened, and in a resellable condition.
– Return Process: To initiate a return, please contact our customer service team at info@violas-buys.com with your order number and reason for return. We will work with the supplier to facilitate the return process.
– Refunds Once your return is approved and processed by the supplier, we will issue a refund to your original payment method. Please note that depending on the supplier’s policy, some items may incur restocking fees or other charges.
– Non-Refundable Items: Certain products, such as perishable goods, custom items, or products marked as “final sale,” may not be eligible for return or refund.
9. Intellectual Property
The content, design, layout, graphics, images, logos, trademarks, and other materials on the Website are owned by or licensed to Viola’s Buys and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any of this content without our express written permission.
10. User-Generated Content
If you submit reviews, feedback, or other content to the Website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and distribute your submissions in any form, without compensation to you. You are solely responsible for the content you submit, and by submitting content, you agree not to upload anything that is unlawful, offensive, or infringing upon the rights of others.
11. Prohibited Activities
You agree not to:
– Use the Website for any unlawful purpose.
– Engage in any activity that may disrupt, damage, or impair the Website’s functionality.
– Attempt to gain unauthorized access to any part of the Website or systems.
– Use any automated systems or tools to scrape or collect data from the Website.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Viola’s Buys and its affiliates, employees, and agents will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website, including the purchase or use of products.
Since we operate on a dropshipping model, we are not responsible for any delays, defects, or damages caused by the third-party suppliers or shipping carriers. Our total liability to you for any claim arising out of or related to these Terms is limited to the total amount paid by you for the specific product giving rise to the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless Viola’s Buys, its affiliates, and its employees from any claims, damages, losses, or expenses (including legal fees) arising out of your use of the Website or violation of these Terms.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal action related to these Terms shall be filed in the courts located in England.
15. Dispute Resolution
Any disputes arising out of or related to these Terms will be resolved through alternative dispute resolution (ADR) or mediation. If the dispute cannot be resolved through mediation, it will be subject to the jurisdiction of the courts in England.
16. Force Majeure
We are not responsible for any delays or failure to perform our obligations due to events outside of our control, including but not limited to natural disasters, strikes, technical failures, or government actions.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Viola’s Buys
Email: info@violas-buys.com
Phone: +44 734 925 3016